If your enquiry is related to an outage you can find out information on our outage map or by calling our 24-hour service line.

Complete our enquiry form or call us during business hours for help with:

• connection enquiries
• trees or vegetation near powerlines
• electrical safety
• network activities within your community
• general questions and feedback.

We have a dedicated support line for Life Support Customers.

If an unexpected power outage results in a life-threatening situation, please call 000.

Call and request an interpreter 24/7, 365 days a year through the Translating and Information Service (TIS National).

Call the registered electrical contractor helpline for assistance with:

• fuse removal
• reconnection after repair
• new connections
• abolishments
• CT metering
• additions and alterations.

Our media line is available 24×7 and provides access for further comments or updated details to media only. Please note that in a network emergency, such as a major power outage, information is also updated via our social media channels.

Our retailer enquiries line is available 24×7 and provides access for electricity retailers only. Enquiries from members of the public cannot be responded to.