Feedback and claims
We’re here to help ensure you’re happy with the service we provide – including by responding quickly to claims and complaints you may have.
Provide feedback
If you want to compliment one of our team, or have found the service we provide is less than satisfactory, you can provide feedback via myEnergy (login required) or by calling 1300 131 689.
Complaints are managed in line with our Customer Complaints Policy.
Guaranteed service levels
We set targets for service reliability called Guaranteed Service Levels (GSL) and you may be entitled to an automatic GSL payment if we do not meet service standards for supply restoration or reliability.
Submit a claim
If you’ve experienced loss or damage due to an issue with your power supply, there is a compensation processes for customer claims.