Multi-Factor Authentication (MFA)
To enhance the security of our systems and protect sensitive data, all myEnergy users will soon need to use Multi Factor Authentication (MFA) to log into their account.
MFA is a cyber security measure that requires users to provide two or more factors of identity, such as a password and a verification code. MFA is one of the most effective ways to protect your information and account against unauthorised access. By requiring an additional layer of verification, we can reduce the risk of security breaches.
How to login using MFA
After entering your email address and password in myEnergy, you’ll be prompted to select a verification method. Choose email or SMS (if available) and a 6 digit code will be sent to you. Enter this to complete the login process.
For more information, refer to the below FAQs.
Frequently asked questions
- What is Multi-Factor Authentication (MFA)?
- How does MFA work?
- How do I add my mobile phone number for MFA?
- What if I enter the verification code incorrectly?
- What should I do if I don’t receive the verification code?
- Will MFA be required every time I log in?
- Is MFA mandatory for all users?
- Can I use an authenticator app?