Registered electrical contractors (RECs)

Registered Electrical Contractors (RECs) play an important role in providing electrical services to our customers. Our REC helpline is available 24 hours a day, 7 days a week on 1300 275 804.

If you can’t find the information you’re after on this page, you can call the REC helpline for assistance with:

• Victorian service and installation rules
• Fuse removal
• Reconnection after repair
• New connections
• Abolishments
• CT metering
• Additions and alterations

For the latest version of the Victorian Service and Installation Rules (VSIR), visit victoriansir.com.au.

If you need help understanding or complying with the VSIR, you can call our REC helpline on 1300 275 804 between between 8am-10am Monday to Friday. Alternatively you can email VSIRcompliance@ue.com.au. Please note that this service is limited to clarifying technical matters relating to the VSIR and staff cannot act as consultants.

Our online connection application service, myEnergy, provides the following functions:

• New connection, alteration, and abolishment requests
• Embedded Generation pre-approvals for up to 30kVA
• Preliminary Assessment for Embedded Generation proposals between 30kVA and 1MW
• Applications to upgrade or extend the United Energy network
• Pole to pit applications
• Unmetered supply requests
• Requests to relocate or remove United Energy assets or equipment
• Applications for connecting power to new estates
• General connections enquiries
• Enquiries about major and high voltage supply projects
• Enquiries about council and VicRoads lighting projects
• No Go Zone assessments and permit requests
• Large scale solar, battery and wind farm connection requests
• Bundled requests (online submission)

Accessing myEnergy

If you are an REC or Licensed Electrical Worker working with United Energy click here to register for myEnergy.

For assistance using myEnergy, visit our myEnergy help page.

Bundled requests

myEnergy has a bundled application feature. To submit a bundled request, go to myEnergy and selecting the “Request multiple connections for a single site” tile.

Tech Talk is the best way to stay informed about changes in the electricity industry and other news that may affect your work. We send this out a few times each year via email and SMS. All RECs who are currently registered with United Energy will receive a copy. If you’re not registered, get in touch to find out how.